Billing for Services
Water and Sewer services are billed bi-monthly, and are due in full by the due date. If payment is not made by the 30th day of the month a late fee of $5.00 will be added to the bill. If a bill is not paid within 10 days after the 30th of the month, a $20.00 fee will be charged and water service disconnected.
Failure to receive bill in the mail does not excuse responsibility for timely payment or prevent service disconnection. The Town of Elon is not responsible for failure of the U.S. Postal Service to deliver bills. There will be a return check fee charged for all returned checks
State and local laws prohibit tampering with service
A schedule of rate charges is available on the Town of Elon’s website or at the Municipal Building during regular business hours.
Payments may be made in person at the Municipal Building during normal business hours, or by mail. A payment drop box is located just outside the front entrance to Town Hall, 104 South Williamson Avenue. Payments placed in the drop box after 5 p.m. will be considered next-day payments.
Please make checks payable to: Town of Elon Water Department
Return bottom portion of bill with payment
The Town of Elon will accept Visa, Mastercard, or Discover credit cards for walk-in customers only.
Mail remittance and payment stub to:
Town of Elon Water Department
P.O. Box 595
Elon, NC 27244-0595
Please see the water and sewer document button under the town document button.
Water and Sewer Services
An application for water and/or sewer service must be completed and submitted to the Water Department located at Elon Municipal Building. Applications are available at Elon Municipal Building or can be downloaded from our website. Please see the water and sewer document button under the town document button for a water and sewer turn-on application.
To discontinue water/sewer service, please see the water and sewer document button located under town document button for a water/sewer turn-off application.
All renters and mobile homes are required to pay a $125.00 deposit for water/sewer service
The office of the Elon Water Department is open Monday through Friday from 8 a.m. to 5 p.m. at 104 South Williamson Avenue, Elon, NC 27244, or can be reached by phone at (336) 584-0282.
For any water and sewer emergency during normal business hours, please call (336) 584-0282 or (336) 584-3601. After-hours or on weekends, please dial 911.