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Water Meter Replacement Project

Water Meter Replacement Project


Several years ago, the Town began making improvements to the water and sewer system by replacing aging, existing water meters with new meters that can be read remotely. Beginning in March, Public Works Department staff will accelerate the installation of the new meters to work toward establishing a fully remote-read system.

Why is this work necessary?

In general, water meters have a 15 to 20-year life span.  Some of the town’s existing water meters are reaching the end of their useful life.  With a typical change out, meters are being replaced with electronically read meters that can be read remotely and will be able to record and store flow readings which will help with water leak verification.  The remote read capability will reduce the amount of time it takes to complete meter reading town-wide providing better efficiencies and enabling the Town to better control costs.

How long will this project take?

The project should be complete by 2020-2021.

Will my business/property be impacted by the replacement project?                                                                                                     

Customers will experience a brief disruption to water service in order for the Town to complete the meter replacement. Typically, this disruption lasts less than an hour and usually will occur between the hours of 8:00 a.m. and 5:00 p.m. Town staff will knock on the door to make sure that residents who are at home are aware that the meter change is about to take place.  After the installation is complete, customers will notice a small round disc on top of the meter box which aids in the data collecting process.


Will this affect my water bill?                                                                                                                                      

Customers will NOT be billed for the cost of the new meter. However, the Town encourages customers to review the water bills carefully and pay attention to changes in water usage/consumption.  Meters tend to slow down and under-record usage as they age.  The new meters will record usage more accurately which could in some cases, be slightly higher than customers expect.

What if I don’t want my water meter replaced?                                                                                                                

Meter replacement is mandatory for all Elon customers to create a consistent system.

Thank you!

The Town of Elon appreciates your patience during these short-term inconveniences as we undertake this project to improve the reliability of the town’s water system. Please call the Town of Elon Public Works Department at (336)584-9600 if you have any questions.